Welcome to My New Blog
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Common Misconceptions About Agentic AI
Despite its growing adoption, several misconceptions about Agentic AI persist, which can hinder its integration into business operations. One common myth is that Agentic AI will completely replace human jobs. While it is true that AI can perform certain tasks more efficiently than humans, the role of AI is to augment human capabilities, not replace… Read more
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Why Smart Brands Turn a $685 Billion Returns Problem into Opportunity in 2025
In 2024 US retailers collectively lost an estimated $685 billion in returned merchandise. That massive number reveals how much revenue returns obscure—not just cost centres but critical gaps in how brands manage post‑purchase customer interactions Among that volume, an estimated 15 percent—around $103 billion—was tied to fraudulent returns and abuse, putting profits and brand reputation at stake. Why… Read more
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